ARERA transparency (Del. 387/23)

On this page you can find the minimum information content identified by ARERA Resolution no. 387/2023/R/RIF in order to provide clear and easily accessible communication to users.

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How to send a request or complaint



On this page you can find the minimum information content identified by ARERA Resolution no. 387/2023/R/RIF in order to provide clear and easily accessible communication to users.

Web form

To request information or send reports and complaints directly online.

 

E-mail

Click the button to submit reports, complaints and request information about our facilities.

 

All our plant contacts

Find all information regarding opening hours, access conditions, operational performance and much more for the plant you wish to contact.

 

Please note that, in accordance with ARERA Resolution 387/2023/R/rif, when submitting a request the waste delivering user must provide the following information:

 

  • company name and tax identification number/VAT number;
  • email address;
  • subject of the complaint;
  • in case of billing correction requests, bank/postal account details for potential crediting.

All our plant contacts

San Vittore del Lazio Waste-to-Energy Plant

Address: via Valle Porchio, 03040 San Vittore del Lazio (FR)

Hours: Mon-Fri 07:00 - 19:00, Sat 07:00 - 16:00

Phone: 06 57 997 800

To send an email: click here

Aprilia Composting Plant

Address: via Ferriere-Nettuno, Km 15, 04011 Aprilia (LT)

Hours: Mon-Sat 07:00 - 19:30

Phone: 06 57 997 800

To send an email: click here

Monterotondo Marittimo Composting Plant

Address: località Carboli snc, 58025 Monterotondo Marittimo (GR)

Hours: Mon-Sat 07:00 - 19:30

Phone: 06 57 997 800

To send an email: click here

Orvieto Composting Plant

Address: località pian del vantaggio 35/A 05018 Orvieto (TR)

Hours: Mon-Sat 07:00 - 19:30

Phone: 06 57 997 800

To send an email: click here

User Communications

 

To view information regarding service status, including unscheduled interventions that may result in service interruptions, and communications reserved for waste delivering users on any regulatory provisions or changes in the regulatory framework, you can consult the notices provided in the dedicated section.